Refund policy
Last Updated: July 5, 2026
At Plooche Inc., we want you to love your purchase. If, for any reason, you're not satisfied, we offer a simple and hassle-free return process.
Order Cancellations
You may cancel your order within 24 hours of placing it by contacting us at ploocheinc@gmail.com. Please include your order number in your message.
After this period, we cannot guarantee cancellation as your order may already be in processing. Once your order has been dispatched, cancellation is no longer possible. If your order has already shipped, you may return the item after delivery in accordance with this Return & Refund Policy.
30-Day Easy Returns
You have 30 days from the day you receive your order to return items.
To be eligible for a return, items must be:
Unused
In their original condition
Returned with original packaging, tags, and accessories
Restocking Fee: $0 — we do not charge any restocking fees.
Return Policy Overview
Return Window: 30 days from the day you receive your order.
Condition: Items must be unused and in original condition with all packaging, tags, and accessories.
Easy Returns: Our support team will guide you through the process.
Restocking Fee: None.
Return Costs
Defective or Incorrect Products
There is no cost to the customer if the product:
Is incorrect
Is damaged by the carrier
Is defective in any way
Customer Remorse (Change of Mind)
The customer is responsible for the actual return shipping cost if:
The wrong item was ordered
The item does not fit
The item is no longer wanted
Note: Original shipping costs are non-refundable.
How to Return an Item
Contact Us: Email ploocheinc@gmail.com with your order number and the reason for the return.
Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
Send It Back: Ship your return using the instructions provided in your return authorization email. You may use the carrier or shipping method recommended in that email.
Refund Process
Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
Refund Timing: After approval, your refund will be processed. Please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.
Exchanges
We accept exchanges. If you would like to exchange your item for a different size, color, or product, please contact us at info@plooche.com, and we will assist you with a quick exchange.
Order Not Delivered
If your order has not arrived within the expected delivery window, please contact us at ploocheinc@gmail.com with your order number. We will investigate the situation with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no additional cost to you.
Non-Returnable Items
For hygiene and safety reasons, some items are not eligible for return. These products will be clearly marked as non-returnable on their product pages.
Changes to This Policy
We reserve the right to update this Return & Refund Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Questions?
Visit our FAQs page or contact our customer service team for assistance.
Contact Information
Store Name: Plooche Inc.
Address: 21000 Whitlock Dr, Dearborn Heights, Michigan, United States
Email: ploocheinc@gmail.com
Phone: +1 (313) 355-9533
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
Response Time: We do our best to reply to all emails within 1–2 business days.