Waterproof, reflective, built for real weather. Dry and visible without restricting movement.
What sizes are available for the Outdoor Companion Rain Coat?
What sizes are available for the Outdoor Companion Rain Coat?
The rain coat is available in sizes ranging from Small (S) to Double Extra Large (XXL) to accommodate various dog breeds.
Is the rain coat machine washable?
Is the rain coat machine washable?
Yes, it can be machine washed on a gentle, cold cycle with mild detergent. For best results and to preserve the waterproof membrane, always hang it to dry and avoid tumble drying or ironing.
How do the reflective elements work?
How do the reflective elements work?
The coat features high-visibility reflective strips strategically integrated into the design to catch light from headlights or streetlamps, keeping your dog safe and visible during low-light walks.
How do you pack the ceramic bowls to prevent breaking during shipping?
How do you pack the ceramic bowls to prevent breaking during shipping?
We use custom-molded, eco-friendly foam inserts and heavy-duty corrugated boxes designed specifically to absorb impact. Every bowl is securely cushioned to ensure it arrives at your doorstep in perfect condition.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Standard shipping typically takes 3 to 7 business days within the contiguous United States. As soon as your package is scanned by the carrier, we will email you a tracking link to monitor the delivery.
Do you offer free shipping on this item?
Do you offer free shipping on this item?
Yes, we offer free standard shipping on all domestic orders over [Insert Dollar Amount, e.g., $50]. If your order total meets this amount, free shipping will automatically apply at checkout.
What should I do if my ceramic bowl arrives cracked or broken?
What should I do if my ceramic bowl arrives cracked or broken?
While we pack our ceramics with extreme care, accidents can occasionally happen during transit. If your bowl arrives damaged, please take a quick photo of the item and packaging and email it to us within 48 hours of delivery. We will ship out a brand-new replacement immediately at zero cost to you.
What is your return policy if I order the wrong size or change my mind?
What is your return policy if I order the wrong size or change my mind?
We offer a 30 day return window. For hygiene and safety reasons, bowls must be completely unused, unwashed, and returned in their original packaging to qualify for a full refund.
How long does it take to get my money back for a return?
How long does it take to get my money back for a return?
Once your return is received at our warehouse and passes a quick inspection, your refund will be processed back to your original payment method within 5 to 7 business days.
I have a question about this product, how can I contact you?
I have a question about this product, how can I contact you?
We are always happy to help you pick the perfect size for your pet! You can drop us an email at info@plooche.com or use the live chat option directly on our store. Our support team is available Monday through Friday, 9:00 AM to 5:00 PM EST, and we typically reply within 24 hours.
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